Privacy Policy – Lucents

Last updated: 23 December 2025

Lucents (“we”, “our”, “us”) respects the privacy of its customers and is committed to protecting the personal information shared with us. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our bakery services, including orders placed through WhatsApp, Instagram, phone calls, or any other platform.

​

1. Information We Collect

Lucents may collect personal information such as name, contact number, delivery or pickup address, order details, payment confirmation references, and communication records. Lucents does not collect sensitive personal data such as Aadhaar numbers, PAN details, passwords, banking credentials, or biometric information.

​

2. Purpose of Collection

Personal information is collected strictly for legitimate business purposes, including order processing, delivery coordination, payment verification, customer communication, service improvement, record maintenance, and internal operational requirements.

​

3. Basis of Processing

Personal information is processed based on customer consent provided at the time of placing an order and for purposes necessary to provide bakery products and related services.

​

4. Data Storage & Security

Lucents adopts reasonable technical and organisational measures to safeguard personal information against unauthorised access, misuse, or disclosure. While reasonable precautions are taken, Lucents cannot guarantee absolute security of data transmitted through digital or third-party platforms.

​

5. Data Retention

Personal information is retained only for such duration as is reasonably required for business

operations, record-keeping, or compliance with applicable requirements.

​

6. Sharing of Information

Lucents does not sell, rent, or trade personal information. Information may be shared only with delivery partners, payment service providers, or authorities where required, and strictly to the extent necessary for order fulfilment or operational purposes.

​

7. Third-Party Platforms

Orders and communications may take place through third-party platforms such as WhatsApp, Instagram, or payment gateways. Lucents is not responsible for the privacy practices or data-handling policies of such platforms.

​

8. Children’s Privacy

Lucents does not knowingly collect personal information from children. Orders placed on behalf of minors are presumed to be made with the consent of a parent or legal guardian.

​

9. Policy Updates

Lucents reserves the right to amend or update this Privacy Policy from time to time. Any changes shall be effective upon communication or publication through official channels.

​

10. Contact Information

Lucents – Cloud Bakery

Kanpur, India

For privacy-related concerns, customers may contact Lucents through its official Instagram or WhatsApp channels.